Episode 272 - Tracey Feild and Cynthia Weiskittel: Better Decisions for Better Results: Continuous Quality Improvement

Tuesday, October 01, 2019, 9:23:22 AM

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In this episode, our guests Tracey Feild and Cynthia Weiskittel describe their experience with programs they implemented that utilize data-driven processes to measure the quality and impact of service delivery. They discuss the challenges to using data and fostering buy-in to measuring service provision. Our experts conclude with describing how providers can bring this process to bear in their own organizations.

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Average Rating: 5stars  episode 272 review, Monday, February 03, 2020

By Allie A :

One thing about this episode that struck me is how Charles pointed out how UB’s School of Social Work is really trying to help students understand the importance data and research is and informing social work practices. Being a current MSW student at UB, I think the program is quite effective at instilling and students the role and importance of data is in informing every possible area of practice in social work. It wasn’t until I began this program that I was able to make the connection to how data and research directly translated to effective and best practices. I also found it interesting how one of the speakers pointed out that social workers often can make general assumptions about issues that client populations are facing. With this being said, I would definitely agree that having tangible data to look towards is crucial in developing appropriate and effective services for clients based on their needs and experiences. Furthermore I think that data and research is also important at illuminating the severity of certain issues faced by clients that may not be getting as much attention as they deserve.

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