Episode 271 - Susan A. Green: Creating Trauma-Informed Organizations: Planning, Implementing, and Sustaining Transformational Change
Monday, September 23, 2019, 8:34:21 AM
In this podcast, our guest Professor Susan A. Green discusses the increased interest among organizations and systems to provide a trauma-informed approach to care and to plan for, implement, and sustain trauma-informed organizational change. She describes what it means and why it is important for an organization to become trauma-informed, the experiences of organizations as they transformed into being trauma-informed, and the benefits of becoming trauma-informed. The episode concludes with a short discussion on the Trauma-Informed Organization Change Manual, which is available through the Institute on Trauma and Trauma-Informed Care (ITTIC).
valuable expertise, Monday, February 15, 2021
By S. Glover-Mangam :
Susan A. Green utilizes this podcast to delve into the complexities of Trauma Informed Care. She offers insight into the importance of organizations both formal and informal implementing trauma informed care and what this would mean for the company. It is important to note that Susan also touches on the impact that implementing T.I.C. would have on staff themselves and how potentially triggering it could be. In the helping fields, workers find themselves feeling as though their personhood is placed in the background and is not valued. Susan makes it a point to clarify that implementing T.I.C. has to be done for all, employees and consumers. From experience, trying to suddenly shift thinking of an organization to one that requires an immense amount of emotional labor, tends to be met with a large wall of resistance. Just as Susan said in the podcast, acknowledging trauma is something that most people don’t want to do, despite the fact that most people have at some point in time encountered their own instances of trauma. This podcast offers an invaluable perspective on the implementation of Trauma Informed Care at an organizational level.
organizational change, Monday, February 08, 2021
By Anonymous :
In this podcast, Susan Green discusses the process of organizational change in the implementation of trauma-informed practices. She describes the three levels of trauma service: delivery informed by the principles of trauma-informed care, trauma-sensitive delivery, and trauma-specific treatment. Included in this process is the concept of New Universal Precautions, which assumes everyone has a trauma history. Along with this, Green addresses some misconceptions, such as the belief that knowledge about a person’s specific trauma is necessary for one to be responsive enough to avoid causing harm.
The process Green describes aligns with solution focused practice in that it begins with an inventory of the organization’s strengths and then moves through the steps of identifying what it is willing to change and what its best hopes are for the process. As this practice shifts to different terms beside “care,” and other delivery systems and business settings become trauma-informed, considering the experience of staff became important. Green explains facets of this, such as leadership modeling and trauma-informed supervision, and examples of what is not helpful in the process. People from all levels of experience within the organization participate in the process and meet monthly.
Green ends with a reflection on the change in national understandings of trauma in the past few decades and the outcomes organizations have noticed since implementing this process. This is uplifting information, and an understanding of how this process works can be helpful to social work students in understanding more macro and mezzo experiences of trauma-informed practice. Information on approaches individuals can make use of to be collaborators in this process would be helpful, but overall, the information shared was thorough and valuable.
more than just trauma informed care, Monday, February 08, 2021
By Christopher :
Trauma informed care has completely reshaped the way we approach a helping relationship. In this episode, Professor Susan Green discusses transcribing the trauma informed approach to other types of organizations including businesses and schools. Green does a great job breaking down different aspects of service delivery through a trauma informed lens listing a multitude of benefits to utilizing this method. As a program manager to a local non-profit, this episode encouraged me to examine the agency processes more critically to determine whether we are doing things that may harm the very people we try to empower. While we already try to make the emotional wellbeing of our coordinators a priority, this podcast brought up other aspects of an agency that can be improved that I had not thought about, especially the challenges and potential downfalls of mass educating a team on the importance of trauma informed care. Since finishing the episode, I’ve requested the manual and look forward to reading it.
more informed on trauma informed care, Saturday, February 08, 2020
By Jason Warner :
What an amazing wealth of knowledge. Thank you Susan A. Green for providing your insight and perspectives on how organizations are able to transform and implement a system that is trauma informed. I especially like the part of your discussion when you spoke about how organizations ranging from mental health and addictions providers all the way to "any business that deals with humans" is reaching out to you to discuss how they could become more trauma informed in their respective settings. To that point, I feel that if this approach does seep into various types of business, both public and private, we could potentially see a realistic chance of systemic and societal change in regards to the way humans interact on many levels. Moreover, I also appreciated the points made about the approach that is taken when working with organizations and businesses. In the podcast, you mentioned that organizations that are interested in the trauma informed approach have to take a deep look into what they are doing currently and you then work from there. I found this to be very interesting because the approach that you discuss in the podcast to start the process of planning, implementation, and sustaining transformational change surrounding trauma informed care continually led me to think of many social work interventions that I have studied throughout the years. Again, I can't say this enough, thank you for an amazing listening experience and I look forward to visiting the resources you mentioned in the podcast to become more informed on this evolving topic.
the importance of educating formal & informal decision makers on tic, Tuesday, February 04, 2020
By Colleen SIkorski :
The podcast titled "Creating Trauma-Informed Organizations: Planning, Implementing, and Sustaining Transformational Change" does a great job defining trauma informed care, the principles associated with trauma informed care and the differences between trauma informed care and trauma specific interventions. The podcast was beneficial in providing an educational foundation to various types of agencies on how implementing a trauma informed approach can be beneficial to service recipients and staff employed by the agency. The podcast identifies how agencies can begin to collect baseline data necessary to make the transformation to implementing a trauma informed approach throughout the agency. It also provides information on how to obtain the manual titled "Trauma-Informed Organizational Change Manual" which is designed to help organizations and systems develop a plan, implement and sustain trauma-informed culture change. Most importantly was the discussion of "content dump". Susan Green defines content dump as exposing people to information about what trauma is and its adversity on a single occasion. She advises that initiating the topic of trauma to service recipients or staff should be done cautiously and with a plan for follow up. The information provided by Susan Green on the initial hearing in Congress (July 1, 2019) on "Identifying, Preventing, and Treating Childhood Trauma: Pervasive Public Health Issue That Needs Greater Federal Attention" to the House Oversight and Reform Committee sparks the interest of listeners on the significance of trauma and its impact.
This is a great listen for those interested in educating themselves on the benefits of implementing a trauma informed approach! It provides information on how those interested in getting started can obtain resources beneficial in doing so.
creating trauma informed organizations, Monday, February 03, 2020
By Kofi Brenya :
There were a few points brought up in this discussion which I believe are worth noting. Susan’s suggestion that as a universal precaution, organizations that choose to advance trauma-informed practice should be mindful of the potential to trigger unpleasant past experiences in certain people is important. Businesses delivering trauma services should be prepared to address issues that can trigger anxiety in some people. Businesses have the obligation to ensure the physical safety of employees and clients; particularly, their psychological well being. Discussing past issues among employees and clients without a pre-planned intervention strategy to address potential triggers of unpleasant past events can have a detrimental effect on the same people they are trying to protect.
Another issue I had hope would have been a central part of the discussion was incorporating cultural sensitivity into trauma-informed practice. What may traumatize one person may be the norm in another culture. Similarly, we cannot assume there are future implications for everyone's story as we all deal with unpleasant situations differently. Learning about trauma can aid in the advancement of human service but revisiting past events may not always be the best option for a certain group of people.
DISCLAIMER: The content shared by the presenter(s) and/or interviewer(s) of each podcast is their own and not necessarily representative of any views, research, or practice from the UB School of Social Work or the inSocialWork® podcast series.