“We study major policies – welfare reform, affordable healthcare. We study trends like gentrification. We study our clients - what are they doing, how are they responding to our services? But we rarely study ourselves.”
“Whatever the situation may be, the influx of people with a variety of traditions, values, and skills and expectations is also associated with implications for services, from individuals’ psycho-social adjustment to public policies and regulations.”
“Since 2007, when we had that big economic crash –it was really a crisis –things have gotten much harder. And I’ve been hearing my students, I’ve been hearing practitioners who I know in the field, talk about changes in the workplace. And they say...